Archive for September, 2009

That Monday Morning Tweeling

Monday, September 28th, 2009

That Monday morning feeling seems to spread like wildfire across Twitter.  Tweets tend to have a bit more frustration in them at this time of the week, and I’m no exception.

paddy donnelly twitter

Here’s a collection of Monday morning tweets in my stream today. Don’t worry, Tuesday is just around the corner, then it’s mid-week, which is practically the weekend. :)

maxvoltar twitter

hicksdesign

boagworld twitter

himynameisciara twitter

ninaism twitter

obox twitter

andy_lamb twitterhrcolos twitter

lukesbeard twitter

Follow @PaddyDonnelly on Twitter. (I don’t moan that much, only on Monday mornings)

Trying too hard to tweet

Friday, September 11th, 2009

‘Twitter, Twitter, Twitter’.  No doubt this is what is being said in most board meetings across the globe at present.  With the power of social media becoming more and more evident, we are seeing companies trying their hardest to force services like Twitter and Facebook into the way they conduct business. Often, if not properly thought out, it can have the opposite effect that the company set out to achieve.

One recent case of this is Debenhams, where they have appointed 6 customer assistants to interact with customers, giving them information, helping them out…via Twitter! What? Surely this is one of the times when you want to interact with a real life person, no?

It also opened up the floor for conversations like the following, which made me chuckle.

stuart gibson debenhams twitter

debenhams twitter

debenhams twitter

stuart gibson twitter

debenhams twitterstuart gibson twitterTo be fair to the @Debenhamsretail staff, they saw the funny side, but should every company have a social media strategy or should they be focusing on improving their customer service as a whole?

7 tips for emailing busy people

Thursday, September 3rd, 2009

email tips paddy donnelly

I get quite a bit of email but there are some people out there who must get thousands every day and answering them would be near impossible. Here are 7 tips on to optimise your email when contacting someone busy, especially when asking for a favour.

1 – Make it personal

I recently got an email which started ‘Attn. Marketing Department‘. Big no-no. For whatever reason though, I didn’t regard it as spam straight away and I read on. It was a genuine email but someone had just been lazy and sent it to a load of people without even entering in a name.

Start it with ‘Hi Paddy’ at least. It’s so simple and common courtesy.  Definitely don’t send a mass email if you are trying to target people specifically. What I do is genuinely put a little effort into the email to make it personal to the specific recipient.  It may take longer than just mass emailing a bunch of people and changing the names, but it’s worth it.

2 – Take some interest in their work

Including a comment on something the recipient has done recently, ‘I really liked your recent blog post on bananas‘ for example, lets the recipient know that you are interested in what they do. If the email is personal to them then they’ll know it’s not just another marketing email sent to hundreds of people and will be more likely to respond. Make sure you do know a bit about the person though and your interest in genuine.  Don’t just visit their blog and say you liked their latest post.

3 – Don’t demand anything

The recipient doesn’t owe you anything. Why should they help you out? If you start demanding stuff from them you’ll not get anywhere. Just politely work your request into the email with phrases like ‘Any feedback you could give, would be great’, rather than. ‘Send your feedback to me within 24 hours’.  If they respond or help you out then treat it like a bonus.

4 – Don’t be apologetic

Starting off with ‘Sorry to bother you, but…’ may seem like you’re being considerate but what you’re really doing is putting a negative thought in their head from the start. Now, while they are reading your email, the thought of being bothered is in the back of their mind and this will pull down the appeal of your email.

5 – Keep it short and to the point

While I cringe when someone mentions the K.I.S.S. principle, it is very applicable in most situations, especially with regards to emails.  If your recipient gets countless emails every day, then the sight of opening a complete essay will force many to move on without reading. There’s nothing wrong with keeping it short and concise.  Your message will be a lot clearer within one, maximum two, paragraphs.  If you can’t sum your idea up in one paragraph then it’s too convoluted and uninteresting to the majority of people.

6 – Everyone loves humour

You wade through 100 email requests, one of them is quirky and funny while 99 are regular and boring. Which one will you remember? Obviously don’t try to be Tommy Cooper and fill the email with one liners, but just keep in mind that a little bit of humour can go a long way and strike a chord with the recipient.

7 – Say Thank You!

One of the least used and most effective two words, Thank you.  Something as simple as firing back a ‘Thanks for that, I really appreciate it’ email will earn you mega brownie points.  There’s nothing I appreciate more than receiving a thank you note, email, phone call and you can bet that even the most high profile people are the same.

What if you didn’t get the desired result though? What if they said no to your request? Thank them for their time anyway and you never know, it might be enough to keep you in their mind for next time.

Next Time

I’ll be flipping this post and suggesting some ‘Tips for answering emails‘ next time so Follow me on Twitter and subscribe to the RSS feed so as not to miss out.

Did I miss anything?

Do you structure your emails in a different way when contacting people? Do you have any other tips to suggest?

Venn Diagram of IE6

Tuesday, September 1st, 2009

I think this says it all.

venn diagram ie6

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